Virtual Visits

Your health care coverage may include our virtual visits solution, powered by MDLIVE. A virtual visit lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. This can happen 24 hours a day, seven days a week by mobile app, online video or phone.1

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room. See how it worked on this family's camping trip:

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical and behavioral health conditions, like:

General Health

  • Allergies
  • Asthma
  • Sinus infections

Pediatric Care

  • Cold/flu
  • Ear infections
  • Pink eye

Behavioral Health (by appointment)

  • Online counseling
  • Child behavior/learning issues
  • Stress management

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.2

Choosing a Doctor

Finding a virtual visits doctor is easy. You'll:

  1. Log into Blue Access for MembersSM (BAMSM)
  2. Visit the My Coverage tab to make sure you have the Virtual Visit benefit2
  3. Select the Virtual Visits link in the My Coverage Benefits box
  4. Sign up on MDLIVE’s website

You can meet with the next available professional or make an appointment.

Enhanced Provider Finder® Tool

When you log in and use our Provider Finder® - Find a Cost tool, an MDLIVE box result may appear at the top of your provider list. You’ll only see this if you have the Virtual Visit benefit and an MDLIVE doctor offers the care you need.


Get care when — and where — you need it.

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details. Non-emergency medical service in Idaho, Montana and New Mexico is limited to interactive audio/video (video only), along with the ability to prescribe. Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe. Behavioral health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Service availability depends on location at the time of consultation.

2 Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.